Terms Of Use

Thank you for using APIs offered by Deepvue.tech, other solutions, and associated software. By accessing or using our APIs, you are agreeing to the terms below. If there is a conflict between these terms and additional terms applicable to a given API, the additional terms will control for that conflict.

Under the Terms, “Deepvue.tech” means Deepvue Technologies Private Limited, with offices at B-55/2, Street-01, Bhagirathi Vihar, Delhi 110094, IN, unless set forth otherwise in additional terms applicable for a given API. We may refer to “Deepvue.tech” as “we”, “our”, or “us” in the Terms.

  • Privacy Policy
  • Refunds & Cancellations
  • Contact

Privacy Policy

Deepvue.tech Privacy Policies

This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. 

INFORMATION COLLECTION
  • We collect basic profile information directly from you when you subscribe with Deepvue.tech to use our APIs (Company Name and other relevant details)

  • We ask & store information such as your name, address, contact details, payment details in order to deliver our products and services to you and

  • We store transactional data (number of calls made, which APIs are called, the plan you subscribe to, etc) for business and analysis purposes.

USE OF INFORMATION
  • We use your basic information to manage your subscription to communicate with you;

  • We may use your basic information to take up or investigate any complaints/claims/disputes;

SHARING OF INFORMATION
  • We do not share your information with anyone outside of Deepvue.tech for marketing or solicitation purposes;

  • We may share your transactional data information with teams within Deepvue.tech for new product development and customer engagement purposes;

  • We may access and/or disclose your basic information if it is necessary to comply with the law or legal process, to protect or defend Deepvue.tech. For example, we may be required to cooperate with regulators or law enforcement action such as a court order, subpoena, or search warrant and

  • We may disclose your information if required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.

STORAGE AND RETENTION OF INFORMATION
  • Our APIs are pass-through APIs, hence we store only transactional data (number of calls made, which APIs are called, billing information etc.) which are received from our API subscribers. 

  • Sensitive and personal data of API clients that flow through our platform only passes through our servers and is not retained with Deepvue.tech. 

  • We retain your billing information to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial partners, and where data retention is mandated by the payment methods that we support. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

INFORMATION SECURITY
  • We take various steps and measures to protect the security of your information from loss, misuse, and alteration of the information under our control. We use industry-standard measures to protect the Personal Information that is stored in our database.

  • We limit access to sensitive information to those employees and contractors who need access to perform their job functions, such as our customer service personnel;

  • We comply with applicable laws and industry standards and

  • We use encryption to send and receive your information securely

Refunds & Cancellations

  1. Any Questions about refunds and cancellations should be addressed to [email protected]
  2. In the event, you want to Cancel your existing subscription, you will not receive any refund. Upon cancellation, the subscription will end immediately.
  3. Deepvue.tech reserves the right to negotiate and refund the appropriate portion of the amount paid by the customer towards the requested service. All cancellations can be requested in writing and can be sent via regular mail, or email. 
  4. In case of exceptional circumstances you can reach out to us at [email protected], and we will resolve your query on a case by case basis.

Contact

For any queries or questions, you can contact us at [email protected] or contact us here.